In a heartwrenching tale of persistence and patience, a 94-year-old woman, who has been an avid Pi Network user for four years, finds herself entangled in a bureaucratic nightmare as her Know Your Customer (KYC) verification remains pending since 2021. The elderly woman, whose identity is being protected, embodies resilience as she navigates the complexities of modern technology, striving to complete her KYC process and continue her involvement in the cryptocurrency world.
Since 2019, this tenacious user has been actively mining Pi Network, embracing the digital era with enthusiasm despite her age. However, her journey took a frustrating turn in 2021 when she applied for KYC verification, a crucial step for verifying users’ identities on the platform. Four years later, her application still hangs in limbo, leaving her confused and disheartened.
The image of a 94-year-old pioneer woman is emotional when completing KYC after 4 years of working with Pi 😅🔥
I hope the Open Mainnet will happen soon so that the older pioneers don't have to be left out🙏🙏🙏 @PiCoreTeam@loubonafide @PiCoreTeamK#PiNetwork #PiCoreTeam pic.twitter.com/dtKPF0HJg2
— Pi News (@PiNews_6) November 4, 2023
The KYC process, a standard procedure in the cryptocurrency world, requires users to submit personal documents to prove their identity, ensuring a secure and trustworthy environment for all participants. For this elderly woman, the process has proven to be far more challenging than expected. Her struggle highlights the importance of user-friendly interfaces and accessible support systems, especially for older individuals keen on embracing emerging technologies.
Friends and family members of the elderly Pi Network enthusiast express their concern, emphasizing her determination to overcome obstacles despite her age. They urge the cryptocurrency community to address the challenges faced by older users, advocating for streamlined processes and empathetic customer support to facilitate their participation in the digital landscape.
Pi Network officials have been made aware of the situation and are actively investigating the matter. In a statement, they expressed regret for the inconvenience caused and reassured users that they are working diligently to improve the KYC verification process, ensuring a smoother experience for all, regardless of age or technological expertise.
Stories like this underscore the need for inclusivity and user support. The challenges faced by this elderly Pi Network enthusiast serve as a reminder to tech companies to prioritize accessibility and simplicity, ensuring that everyone, regardless of age, can fully participate in the digital revolution. Read More